Performance & Operations Manager - French Speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

The Performance and Operations manager will help the Broking Operations Leader by overseeing and managing various projects that enhance workflow efficiency, automation, financial management, and other special initiatives. 

What will you do?

Key responsibilities include:

Project Planning and Management:

• Plan, execute, and oversee projects related to workflow optimization, automation savings and special initiatives 
• Develop project plans, including defining scope, setting milestones, and establishing timelines.
• Coordinate with cross-functional teams to ensure project alignment with business objectives.

Workflow:

• Have a global overview of the occupancy/allocation of the resources 
• Facilitate and promote regular sessions to agree with service leaders on the best resource allocation
• Provide Broking Leader an overview on workflows, taking action as necessary to ensure that all services are delivering work as agreed in Budget
• Monitor resource allocation to ensure that they are sufficient to meet workload demands in the various services
• Identify and flag to the Broking leader future resources needs (as soon as possible to actionate the recruitment process)
• Develop and monitor metrics for all services

Financial Management Support:

• Send reports to our stakeholders every month and clarify any doubts
• Support on the LSC Budget and monthly monitoring of costs and revenues

Automation Initiatives:

• Monitor the effectiveness of automation solutions and make adjustments as necessary

What You’ll Bring

We are looking for a highly driven individual with solid interpersonal skills. A colleague looking to join a large and dynamic organization.

• Fluent in French, with a minimum level of C1; C2 level expected
• Proven experience in operations management
• Demonstrated ability to develop, monitor, and report on key performance indicators (KPIs)
• Experience in identifying and implementing process improvements
• Strong analytical capabilities, with the ability to interpret complex data and derive actionable insights
• Excellent verbal and written communication skills, enabling effective engagement with stakeholders at all levels
• Strong interpersonal skills with a collaborative approach and the ability to build effective working relationships across diverse teams
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with a solid understanding of database management principles

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.