Portfolio Lead

The Outsourcing business delivers high quality pension administration services and solutions to clients in GB, Ireland, Germany and Asia. We provide fully outsourced pension administration services or co-sourced services, where we supply our services and support clients to administer their schemes. Outsourcing business is currently the largest provider of pension administration services to the top 200 private sector funds including a number of high street banks. OGB also supports the LifeSight master trust product and One DB which is WTWs bundled pension solution.

The Portfolio Lead is an exciting opportunity to oversee a fast-paced portfolio of projects within our overall delivery roadmap reporting into the Project Management Practice. This role will be the custodian of governance across the portfolio of work.

They will be responsible for strategic planning and prioritisation, resource management and overall portfolio performance reporting with a strong focus on risk and issue management. They will also be responsible for timesheet and financial tracking across the portfolio.

This role will require excellent stakeholder management and communication skills and will involve preparation for and chairing of portfolio governance forums.

This is a broad and exciting role and essential that the successful candidate is flexible whilst maintaining a positive outlook.

The Role 

Team/People 

• Matrix management of PMO resources supporting a number of scrum teams and locations
• Develop and maintain the resource demand pipeline to ensure resources are fully utilized and capacity constraints clearly understood and communicated

Business Engagement 

• Providing key stakeholders with timely assessment of portfolio and component performance
• Being responsible for all aspects of projects from the initial request through to completion and handover to production / client
• Assisting choice makers with the review, re-prioritisation and optimisation of the portfolio of projects for Outsourcing GB

Delivery 

• Manage supply and demand / capacity planning across all portfolio projects
• Acts as liaison and escalation on issues, risks and dependencies across the portfolio
• Managing JIRA Boards to provide visibility of entire Portfolio to Management team
• Management of the portfolio risks and issues
• Plan the pipeline of work across the portfolio and report on progress, highlighting potential constraints to delivery
• Understand and manage the interdependencies between key deliveries
• Drive and motivate success in our deliveries
• Work with the business solutions team to manage new pipeline work estimation 
• Manage the scheduling impacts to the portfolio when new work is approved

Best Practice 

• Ensures timely and consistent communication to stakeholders on progress, impacts and changes associated with management of the portfolio.
• Acts as the gate keeper for new enhancement requests
• Defines the terms of reference and governance for the large and small enhancement approval groups
• Management of the terms of reference for the Software Development Lifecycle
• Prepares management Governance packs synchronized with the agreed governance reporting cycle

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Requirements

• Experience working within Financial Services and or Pensions(DB / DC) benefits industry.
• Extensive experience working as a PMO Lead or Portfolio Manager
• Highly experienced and knowledgeable of the Scrum delivery methodologies
• Highly experienced and knowledgeable of waterfall project delivery methodologies
• Business knowledge to understand the relevant business objectives and issues
• Confident, motivated self-starter, able to work effectively without close supervision with team members across different locations
• Collaborative leadership style, self-aware with the ability to adapt style as necessary
• Detail-oriented and able to cross-check and ensure accuracy of detailed documents
• Ability to communicate with all levels of seniority effectively
• Highly professional team member with a strong sense of integrity
• Demonstrable problem solving and reasoning skills relevant to a business change delivery role
• Critical thinking to facilitate more in-depth discussions
• Ability to thrive and drive delivery in a busy, demanding and changing environment

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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