Sales Operations Lead Associate - Middle East & North Africa

The Role

• Champion and project manage the delivery of global sales enablement processes:
  • Account planning – Coordinate cross-business planning sessions related to clients with the highest growth potential, identify actions, and report progress.
  • Client Satisfaction – Coordinate the Net Promoter Score (NPS) survey and independent client review interviews.
  • Clients at Risk – Identify, track, and report revenue-at-risk scenarios, and support the development of robust action plans when needed.
• Provide support to managed accounts by partnering with Lead Relationship Managers.
• Provide support to Risk & Broking and Health, Wealth & Career businesses/markets in effective sales enablement, including pipeline management and reporting, managing target lists, tracking sales campaigns, and reporting on sales effectiveness, insights, and trends.
• Collaborate effectively with Centers of Excellence to support the execution of sales activities such as contracting, client intake, questionnaires and proposal support, client satisfaction, and sales tools and analytics.
• Drive adoption of Dynamics CRM within Risk & Broking and Health, Wealth & Career by supporting businesses and individual users as required (e.g., colleague training & support, sharing best practices).
• Manage data integrity within internal systems of record (such as Dynamics CRM) to ensure client leads, team members, segmentation, pipeline, and activities are accurately represented.
• Implement global Sales Operations initiatives aimed at improving sales productivity within Sales Operations, for sellers and/or businesses, including new tools & processes relating to sales campaigns, Dynamics functionality, and lead generation.
• Collaborate with Sales Operations colleagues to drive growth activities and share best practices

The Requirements

• Ability to collaborate and partner with leadership and client-facing colleagues,
• Strong project management and analytical skills, with the ability to successfully communicate across multiple stakeholder groups,
• Strategic thinker,
• Ability to coordinate and connect multiple growth priorities,
• Ability to partner with multiple COEs and stakeholders,
• High level of business acumen,
• Team-oriented and collaborative,
• Broad understanding of WTW capabilities and expertise,
• Experience with a CRM system is advantageous,
• Competent in Microsoft tools, primarily Excel (VLOOKUPs, pivot tables, and advanced formulas) and PowerPoint.

Equal Opportunity Employer