Senior Account Manager

Cairo, Cairo Governorate, Egypt

Senior Account Manager

202406949

Cairo, Cairo Governorate, Egypt

Full time

Closing on: Dec 31 2024

Description

Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects

The Role

Broker appointment/Issue BOR letters to WTW
Route BOR letters to carriers and request copies of policies
Kick-off meeting to discuss transition plan, service requirements, renewal and claim handling instructions
Finalize service agreement
Follow up with carriers to confirm BOR in place
Establish finalized action plans for transition timeline due dates, service plan, and communication protocols
Set up weekly transition conference calls
Present client with WTW team chart
Discuss open/pending claims and finalize claim handling instructions
Provide copies of policies, current 5 year claims history, copies of current year applications and any currently issued certificates of insurance
Determine open items with legacy broker(s)
Address any outstanding items with carriers
Discuss certificate protocols, including special instructions
Enter certificate holders into certificate system
Pre-renewal strategy discussion for deeper dive into Client's business, risks/exposures, develop risk profile analysis in preparation of the renewal strategy meeting
Collect/confirm data for modelling and analytics

Qualifications

The Requirements

Preferably educated to degree level or relevant industry experience
Proven track record of delivering high levels of client service
Strong practical knowledge of account development and appropriate tools to achieve this aim
Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW needs
Knowledge of WTW products and services
Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
Ability to represent the practice and WTW with integrity and credibility
Strong communication, negotiation and influencing skills
Experience of working with and adhering to processes and systems to support client service delivery

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Live video interviews with hiring managers
Stage 3: Offer and onboarding

WTW is an equal opportunity employer

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