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    Senior Associate - Training

    Nashville, Tennessee, United States

    Senior Associate - Training

    • 202408093
    • Nashville, Tennessee, United States
    • Full time
    • Closing on: May 1 2025

    Description

    The Role

    As part of the CRB North America (NA) Business Support Training Design and Delivery Team, this role will support all aspects of training regarding Process and Technology for CRB NA Operations including both Advocacy and Broking. 

    This is a fully remote position.

     

    Principal Duties/Responsibilities

     

    • Development of training programs and support materials for various groups including Advocacy, Broking, and Global Service Delivery Operations. 
    • Delivery and maintenance of materials for New Hire Learning.
    • Ongoing delivery, development, and maintenance of materials for process and technology updates across CRB NA. (e.g. Broking Platform, Epic, RMS, Service Hub)
    • Work in close partnership with stakeholders on new process design and technology enhancements to enable development of required training materials and appropriate delivery method.
    • Ability to work independently as well as alongside others, to understand process and technology in detail. This includes the process itself, inputs, outputs, and appropriate business application of supporting technology.
    • Ability to connect and communicate the end-to-end process and proper use of technology to colleagues.
    • Facilitate virtual classroom training sessions, including New Hire Learning.
    • Management of all deliverables, timelines, and task completion.
    • Participation in business and UAT testing of technology releases.
    • Engage in active collaboration, communication, and teamwork within the broader CRB NA Business Support Team.

    Qualifications

    Qualifications 

    The Requirements

     

    Experience

     

    • BA/BS degree preferred
    • Minimum 5 years experience of technical insurance industry knowledge, including a high degree of process and functional knowledge from either the brokerage or carrier sides of the industry
    • A broad understanding of insurance transactions and how they are performed
    • Prior training experience in classroom and virtual training scenarios preferred
    • Knowledge of agency management systems
    • Experience of large and complex projects and track record of implementation support
    • Knowledge of process mapping, automation and technologies
    • Experience and knowledge of working in a global services organization

     

    Skills and Attributes

     

    • A work style that is collaborative in nature
    • Flexible communication and personal style that allows the individual to connect with colleagues during training sessions
    • Strong communication skills i.e., written, verbal, and presentation
    • Ability to influence stakeholders and communicate well at all levels while adapting delivery to suit audience
    • Software and hardware technology and systems, including knowledge of Microsoft Office applications
    • Aptitude to assess, suggest, and apply business processes and technology effectively
    • Forward thinking and willing to respectfully challenge the status quo
    • A strong personal desire to achieve excellence
    • Personal drive to achieve significant change in relatively short periods of time

    This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

    Compensation and Benefits
    Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

    Compensation
    The base salary compensation range being offered for this role is $85,000 - $100,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

    Company Benefits
    WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

    • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
    • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
    • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

    At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

    We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

    EOE, including disability/vets

     

     

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    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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