Market and Client Insights (MCI) is a corporate function serving all Willis Towers Watson geographies, segments and corporate functions. Our mission is to provide research and insights regarding markets, clients, prospects, industries and competitors to drive revenue growth through more effective sales, marketing, and innovation.
The team provides a range of services from information access and delivery (utilizing a number of 3rd-party research subscriptions and WTW proprietary research and data) to primary and secondary research for more complex requests requiring multiple sources and potentially multiple methodologies. Key deliverables include market assessments, company and industry profiles, competitor and competitive analyses, market trend reports, and prospect lists.
· Manage the delivery of a variety of insight projects, employing different research methods and synthesizing information from multiple sources as needed
· Collaborate with the entire MCI team and cross-functional departments to define, maintain, and execute strategic research projects that align with business goals and objectives.
· Demonstrate expert proficiency in research databases and effectively utilize external research sources (e.g., Hoovers, Factiva, S&P, AM Best).
· Deliver high-quality output while meeting required timelines and ensuring adherence to quality standards.
· Oversee and mentor junior research analysts to ensure project timelines and quality standards are met.
· Engage with stakeholders to understand their needs and provide strategic insights.
· Maintain working knowledge of WTW businesses, priorities, and ecosystem; connect MCI services and capabilities to key stakeholders’ business priorities.
· Utilize advanced generative AI and automation tools to enhance research efficiency, accuracy, and innovation.
Key Competencies
· Proven experience in a senior research role, utilizing a wide range of advanced research tools, techniques, and data sources.
· Strong project management skills and ability to manage multiple complex projects simultaneously, setting clear milestones and meeting deadlines.
· Exceptional written and oral communication skills, with a demonstrated ability to present to stakeholders and collaborate with colleagues across the organization/team.
· Advanced research and analytical skills with demonstrated ability to analyze and visualize complex data to deliver strategic insights.
· Proficient in advanced Excel-based analysis and other data visualization tools for projects and reports.
· High level of attention to detail and focus on accuracy.
· Strategic thinking and proactive problem-solving abilities.
· Ability to lead and work within a multi-location team environment.
· Team player capable of working in the best interests of the firm and mentoring junior team members.
· Proficiency in working with advanced generative AI and automation tools to drive research innovation and improve data analysis.
