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    Technical Specialist Support Analyst (TD_2024_117R/118R)

    Philippines

    Technical Specialist Support Analyst (TD_2024_117R/118R)

    • 202408379
    • Philippines
    • Full time
    • Closing on: Apr 30 2025

    Description

    The Role

    • Act as a Subject Matter Expert to provide high quality complex technical support to our clients
    • Use your troubleshooting skills, experience and technical knowledge to obtain and recommend resolutions to issues
    • Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner
    • Contribute feedback, insights and suggestions to identify product improvement opportunities aimed at reducing support costs and enhancing client satisfaction.
    • Engage in problem and knowledge management activities for our products
    • Participate in our on-call rotation to provide support for critical issues

    Qualifications

    The Requirements 

    • At least 3 years of experience as a Technical Support Analyst
    • Gold standard client facing skills and passionate about delivering great support
    • Familiar with supporting complex and bespoke software solutions
    • Excellent problem solving and decision making abilities
    • Experience using ITSM tools and familiarity of ITIL processes
    • Strong interpersonal and teamwork skills with the ability to work effectively with a range of stakeholders
    • Comfortable with supporting clients in both on-prem and SaaS environments
    • An understanding of both on-prem technical landscapes as well as cloud-based technologies; Microsoft Azure, Active Directory, networking fundamentals and Windows.
    • Able to read, follow and understand scripting languages (PowerShell, Python, T-SQL etc.)

    Other desirable but not essentials skills including

    • Programming knowledge
    • Technical qualifications such as Azure certifications and ITIL
    • Knowledge of the insurance industry

    WTW is an Equal Opportunity Employer 

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    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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