Trainer/Business Analyst, Central Operations

Summary:

This is an integral role within the Central Operations team supporting a variety of projects and ‘business as usual’ workstreams, responsible for analysing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.

This is a dual role as a system trainer with responsibility for BA activities, collaborating with other areas of the business such as LOBs, Operations, Legal, Compliance, Risk and Internal Audit and be on-hand to give insight and recommendations to these Functions. This will be done through requirement gathering, documenting processes, and supporting project management activity, feeding this into the training plans.

The candidate needs to have the mental agility to be creative as well as comfortable at presenting recommendations to senior stakeholders and project teams, clearly articulating findings, and recommendations. Excellent communication and interpersonal skills are a must.

 

The Role:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
• Process Analysis: Analyse current business processes and workflows to identify areas for improvement.
• Solution Design: Develop and propose solutions to address business needs and improve processes.
• Documentation: Create detailed documentation including business requirements, process maps, and functional specifications.
• Project Support: Assist in project planning, execution, and monitoring to ensure successful delivery.
• Stakeholder Communication: Maintain clear and effective communication with stakeholders throughout the project lifecycle.
• Data Analysis: Perform data analysis to support decision-making and identify trends.
• Curriculum Development: Design and develop comprehensive training programs and materials that address the current training needs.
• Training Delivery: Conduct training sessions, workshops, and seminars on required systems/topics.

The Requirements:

• Extensive years’ of experience within the insurance industry
• Strong knowledge of current technologies and software applications.
• Excellent presentation and communication skills.
• Ability to design engaging and effective training materials.
• Proficiency in e-learning platforms and tools
• BA skills, with a proven track record of delivering process improvements and change in an Insurance Broker
• Practical application of designing and recommending business and operational processes in line with regulatory expectations
• Understanding and experience of working in partnership with other support functions
• Experience of working in a high pressure and results oriented environment, with capacity to deal with and endorse change.
• Experience of successfully implementing initiatives to drive operational excellence
• Ability to operate effectively under pressure with multiple stakeholders.
• Highly organised with the ability to prioritise workload.
• Strong communication, negotiation and influencing skills.
• Computer literacy and competency with Microsoft Outlook, Word, Excel, and PowerPoint. 

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.