Training Manager, Central Operations

Summary:

An important role in Central Operations team, the Training Manager is responsible for developing and implementing training programs relating to change that enhance the technical skills and knowledge of employees. Working closely with the Operations teams and project teams to ensure systems and processes embed seamlessly into business as usual.

The role primarily involves assessing training needs, designing curriculum, and delivering training sessions. Ensuring employees are proficient in the latest technologies and tools utilised at Willis Towers Watson and usage is consistent and in line with best practice. 

Needs to have a keen eye for detail, an appreciation of different strategies which can help people learn and absorb information and great communication and interpersonal skills.
 

The Role: 

• Curriculum Development: Design and develop comprehensive training programs and materials that address the current training needs.
• Training Delivery: Conduct training sessions, workshops, and seminars on required systems/topics.
• Evaluation: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Continuous Improvement: Continuously update training programs to reflect the latest technological advancements and best practices.
• Collaboration: Work closely with the various other departments to align training programs with organisational goals and strategies.
• Documentation: Maintain detailed records of training activities, participant progress, and program outcomes.

The Requirements:

• Strong knowledge of current technologies and software applications.
• Excellent presentation and communication skills.
• Ability to design engaging and effective training materials.
• Proficiency in e-learning platforms and tools.
• Ability to assess training needs and measure training effectiveness.
• Understanding and experience of working in partnership with other support functions
• Experience of working in a high pressure and results oriented environment, with capacity to deal with and endorse change
• Ability to operate effectively under pressure with multiple stakeholders
• Highly organised with the ability to prioritise workload
• Strong communication, negotiation and influencing skills
• Computer literacy and competency with Microsoft Outlook, Word, Excel and PowerPoint. 

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.