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Philippines. Taguig, Metro Manila, Philippines
Excellence
Review and analyze member posts to initiate cases
Perform data entry processing
Process system data updates such as member and beneficiary records
Generate quotations, run calculations, and produce correspondence for scheme members.
Identify areas where service to clients/members could be improved and communicate to Team Leader
Know and live the firm’s values
Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
Comply with ISO 9001, ISO 27001 and Professional Excellence standards
People
Assist the wider team in more complex / project work when required
Assist the wider team in more complex / project work when required
Support colleagues for holiday cover and workload peaks
Take initiative to proactively share knowledge and/or experience with team members
Develop strong partnerships with team members, locally and remotely
Clients
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Develop knowledge of clients’ pension schemes
Build a relationship with the UK counterparts
Be a point of reference for standard automated cases
Financial
Ensure timely completion of timesheets
Meet defined target billable hour goals
Work within prescribed budget for each project
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include excellent written and verbal communication
Strong analytical and problem solving skills
Ability to organize and prioritize with strong attention to details
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and associates
Ability to manage time and work a flexible schedule
Ability to complete multiple projects within established deadlines
Ability to work independently and in a team environment with minimal supervision
Bachelor’s degree and pass given assessments
Open to working in assigned shifts as needed.
Willis Towers Watson is an Equal Opportunity Employer
Thank you
Thank you
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
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