Account Director - Aviation

Our Aviation team is seeking an experienced Aviation broker to join the Sydney office. Utilise your industry knowledge and technical skills in this collaborative and high-performing team. The purpose of this role is to manage and expand a portfolio of clients, ensuring that their risk management and insurance broking needs are addressed. This includes developing relationships with existing clients and implementing business development strategies for new opportunities, contributing to the overall growth of the portfolio.
 

The Role

• Service and manage clients as directed by the Head of Aviation
• Prepare client reports
• Liaise with underwriters, insurers, and other key industry stakeholders
• Assist the Head of Aviation with client renewal programs
• Market WTW and develop new business
• Manage customer records and databases
• Liaise with internal and external stakeholders to resolve client queries
• Process insurance closings, endorsements, and policy certification/wordings
• Manage claims
• Maintain strong relationships with clients, insurers, and other key partners
• Explore cross-selling opportunities with WTW broking
• Obtain formal client feedback annually for all qualifying accounts in accordance with Willis Towers Watson Client Service protocols
• Represent the client's perspective internally and within teams when making decisions about processes, approaches, and future strategies
• Ensure settlements, client cash allocations, and credit management are within agreed parameters
• Guarantee that each client has an agreed service plan, and that client advocates implement all aspects of the plan
• Maintain and develop strong relationships with insurers
• Identify development needs and establish clear goals to support colleagues' learning and career progression
• Achieve and maintain compliance with relevant legislative requirements for your client base 
• Generate new business opportunities contributing to the continued growth of the team
• Offer premium funding where appropriate

The Requirements

• Proven aviation broking experience
• Excellent technical skills in coverage and wording review
• An understanding and proficiency of claims management processes
• Experience with the placement and servicing of complex and multinational clients
• Proven success in generating new business
• Oral and written communication skills on individual and small group basis
• Success in managing team relationships and senior level client relationships
• Proficiency in all MS Office products and Outlook

If you believe you have the skills and passion for this role, but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com