Analyst Client Financial Services

The Contributions Operations under Benefits Accounts Financial Operations team is looking for a competent resource to join as Analyst. The colleague will work with a globally distributed, high-performing, integrated team on a wide variety of clients and deliver a range of financial processes like monitoring & validating fund receipts, fund posting, refund of unapplied fund and addressing contribution research help tickets and JIRAs . The colleague will have diverse range of experiences which will provide continuous learning and development opportunities.

This position will require working effectively in a team environment, effectively interacting with other teams/stake holders as required for task delivery. The individual works with Internal Acclaim Application, Bank, Card, Investment Portal, MS Excel & JIRA along with various process logs / registers.

This position will be responsible for / expected to have the following:

• Performs intermediate & critical Contributions processes by following Standard operating procedures. 
• Performs quality checking, ready to take additional assignments/challenges, flexible with tasks/assignments and shift alignment.
• Proactively approaches to identify issues/exceptions and take ownership to analyse, identify the root cause and provide probable solution engaging the other teammates  
• Escalating the issue to relevant departments and interacting with them to solve the problem 
• Identify process improvement opportunities and communicate to supervisor for implementation.
• Seeks ways to gain in-depth process knowledge. Actively participates in the domain training programs followed by successfully completion of evaluation.
• Deliver assigned tasks on time and maintain process controls 
• Updating SOPs as assigned, providing evidence for audit control requirements
• Conducting team huddle and ERM as required.

• The candidate should have 4 + years’ experience in similar industry / processes with US / Global clients 
• Must have knowledge and experience with the Acclaim or similar platform
• Possesses good analytical skills & accounting knowledge, understanding of financial entries and impacts
• Proficient in MS Excel and MS Word
• Strong sense of urgency, ownership and accountability for completing the assigned task
• Flexible with shift alignment and ready to work as per the plan
• Ability to maintain a positive attitude
• Good written and verbal communication skills are needed to work with internal and external customers.
• Knowledge of consumer driven health care plans, US banking and card network is a plus.