Assistant Account Manager, Employee Benefits

The role is for an Account Executive in Health & Benefits practice. You will be an integral part of a team that will support and administer Health and Benefit administration solution with coordination with our Global Delivery Center (GDC), in a quality and efficient manner to our clients around Asia. It is an exciting opportunity to join a new team, and a new proposition, which will help our clients to administer their health and benefit solutions.

The Role: 
 

• Support Account Managers on managing clients’ brokerage needs
• Act as middle office between Account Managers and GDC
• Understand the requirements from Account Managers and coordinate with GDC to ensure smooth delivery of services to clients
• Lead placement activities as per instruction from Account Managers and direct GDC to complete administrative tasks
• Review placement deliverables from GDC and further complete on reporting and deliverables, such as cost summary, T&C comparison and renewal reports for Account Managers to deliver to clients
• Provide timely responses to client inquiries, consistent with service and quality standards.
• Provide new and existing clients with best possible service in relation to support and administration of health and benefit solution, with potential coordination with GDC
• Plan and organize work so that client specific Service Level Agreement objectives are met.
• For experienced Account Executives, manage SME client accounts end to end

The Requirements

•    Bachelor’s degree 
•    Relevant experience in Employee Benefits domain area is preferred, but not required.
•    Ability to build rapport and respond confidently to customer queries.
•    Strong verbal and written communication skills in English and Chinese (both Cantonese and Mandarin) 
•    Ability to coordinate and collaborate with multiple stakeholders 
•    Ability to multi-task, and be mindful of deadlines.
•    Self-motivated and ability to remain focused on clients.
•    Committed to quality and continuous improvement.
•    Strong MS Excel, Word and PowerPoint skills is highly preferred
 

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted. 

WTW is an Equal Opportunity Employer