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    Benefits System Administrator (Night Shift)

    Taguig, Metro Manila, Philippines

    Benefits System Administrator (Night Shift)

    • 202407319
    • Taguig, Metro Manila, Philippines
    • Full time
    • Closing on: Dec 30 2024

    Description

    The Role

    • Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. 
    • Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
    • Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
    • Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s). 
    • The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America

    Key Working Relationships

    • With Manila, Mumbai and US Operations and Client Delivery Team and Administration Governance in performing day to day benefits administrative work while supporting best practices and improvements to optimize client delivery experience

    Key Metrics

    • SLA and Quality of Work 
    • Productivity/Utilization
    • Security, Professional Excellence adherence 
    • Stakeholder feedback

    Top Competencies Required

    • Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region. 
    • Communication – Excellent written and verbal communication.
    • Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun
    • Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skill

    Qualifications

    • Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans 
    • Ability to complete Willis Towers Watson Benefits Systems Administrator training program 
    • Strong analytical and problem-solving skills 
    • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word 
    • Professional and responsible approach to work, clients and colleagues
    • Work the third shift, from 8 AM to 5 PM US Central Time.
    • Ability to manage time and work a flexible schedule
    • Ability to organize and prioritize with strong attention to details 
    • Excellent oral and written communication skills 
    • Ability to work independently and in a team environment with minimal supervision 
    • Ability to complete multiple projects within established deadlines 
    • Work experience with US and/or UK counterparts and projects preferred, but not required 
    • College degree required

    WTW is an Equal Opportunity Employer

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    Unsolicited Contact

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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