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    Early Careers: CRB Graduate Development Program - Client Advocacy, Commercial Lines- Summer 2025 - Los Angeles

    Los Angeles, California, United States

    Early Careers: CRB Graduate Development Program - Client Advocacy, Commercial Lines- Summer 2025 - Los Angeles

    • 202407645
    • Los Angeles, California, United States
    • Full time
    • Closing on: Apr 29 2025
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    Description

    Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity now or in the future.

    This role is Hybrid

    The Business.

    Graduate Program Overview 

    The CRB Graduate Development Program (GDP) is a non-rotational two-year-program that provides the opportunity to develop a broad knowledge base, varied skills, and diverse network. This program is designed to set you up with a holistic view of CRB with hands-on experience, insight, and opportunities to make an impact and shape your own career.  

    GDP participants will be immersed in a 1-week-in-person orientation followed by a robust onboarding training learning about various functions within CRB. Our program is designed to provide graduates with a well-rounded understanding of the industry while having the opportunity to deep dive within their respective business area. 

    Client Advocacy Commercial Lines Overview 

    Colleagues in this role will support internal clients, working with multiple teams/markets/regions. Graduates may work with assigned external clients under the direction of senior colleagues. External client facing responsibilities expected to be up to 30% as skills develop. As the first point of contact for your clients in all aspects of their insurance program, any claims, wording, coverage or industry news related queries are directed to you, so these are made a priority every day. Outside of ad-hoc client queries, you will likely be working on client renewals, meeting with the broking teams to put together a ‘Market Submission’ document, containing in-depth information about a client’s business including claims information, the classes of business needing renewal and any other supporting information. The broking teams then take these proposals to market. 

    Love your work.

    Responsibilities: 

    • Support retention of existing book of business, develop, and strengthen client relationships    
    • Identifies, engages, and integrates delivery of all WTW global internal resources to deliver an exceptional client experience   
    • Support strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Support recommendation of appropriate solutions throughout the policy term (including acquisition due diligence)    
    • Provide outstanding client service with timely and accurate responses to clients. (instead of:  Maximizes the profitability of the client account & drive retention of that business    
    • I would delete this one for GDPs:  In collaboration with the lead client relationship manager, actively expands existing client relationships and supports new business prospecting     
    • Engages with sales and broking to understand marketplace changes    
    • Supports the fee/compensation agreement process    
    • Supports defensive RFP responses      
    • Supports the creation of the E365 plan and Client Stewardship report     
    • Supports design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules    
    • Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources, practice, and industry groups to develop and deliver renewal to clients    
    • Ensures Group policy requirements (legal, regulatory & compliance) are met    

     

     

    Qualifications

    Role requirements.  

    Education and Qualifications: 

    • Intermediate to advance Excel skills 
    • Proficient in Microsoft Office Suite 
    • Bachelor’s degree with a minimum of 3.0 GPA 
    • Date of Graduation between May 2024 – May 2025 
    • Preferred Majors: Risk Management, Business, Finance, Economics, Accounting, Liberal Arts 

     Competencies: 

    • Excellent written & verbal communication skills 
    • Excellent presentation skills, analytically driven and detail oriented 
    • Exceptional interpersonal skills 

    WTW Work Flex: At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.  Visit our career site for more information: https://careers.wtwco.com/wtw-work-flex/

    Recruiting tips: WTW specializes in preparing for the unknown.  Here’s how to get ready for the big day: https://careers.wtwco.com/hints-and-tips/ 

    EOE, including disability/vets

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    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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