Early Careers: CRB Graduate Development Program - Client Advocacy, Commercial Lines- Summer 2025 - Los Angeles

Los Angeles, California, United States

Early Careers: CRB Graduate Development Program - Client Advocacy, Commercial Lines- Summer 2025 - Los Angeles

202407645

Los Angeles, California, United States

Full time

Closing on: Apr 29 2025

Description

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity now or in the future.

This role is Hybrid

The Business.

Graduate Program Overview

The CRB Graduate Development Program (GDP) is a non-rotational two-year-program that provides the opportunity to develop a broad knowledge base, varied skills, and diverse network. This program is designed to set you up with a holistic view of CRB with hands-on experience, insight, and opportunities to make an impact and shape your own career.

GDP participants will be immersed in a 1-week-in-person orientation followed by a robust onboarding training learning about various functions within CRB. Our program is designed to provide graduates with a well-rounded understanding of the industry while having the opportunity to deep dive within their respective business area.

Client Advocacy Commercial Lines Overview

Colleagues in this role will support internal clients, working with multiple teams/markets/regions. Graduates may work with assigned external clients under the direction of senior colleagues. External client facing responsibilities expected to be up to 30% as skills develop. As the first point of contact for your clients in all aspects of their insurance program, any claims, wording, coverage or industry news related queries are directed to you, so these are made a priority every day. Outside of ad-hoc client queries, you will likely be working on client renewals, meeting with the broking teams to put together a ‘Market Submission’ document, containing in-depth information about a client’s business including claims information, the classes of business needing renewal and any other supporting information. The broking teams then take these proposals to market.

Love your work.

Responsibilities:

Support retention of existing book of business, develop, and strengthen client relationships

Identifies, engages, and integrates delivery of all WTW global internal resources to deliver an exceptional client experience

Support strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Support recommendation of appropriate solutions throughout the policy term (including acquisition due diligence)

Provide outstanding client service with timely and accurate responses to clients. (instead of: Maximizes the profitability of the client account & drive retention of that business

I would delete this one for GDPs: In collaboration with the lead client relationship manager, actively expands existing client relationships and supports new business prospecting

Engages with sales and broking to understand marketplace changes

Supports the fee/compensation agreement process

Supports defensive RFP responses

Supports the creation of the E365 plan and Client Stewardship report

Supports design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules

Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources, practice, and industry groups to develop and deliver renewal to clients

Ensures Group policy requirements (legal, regulatory & compliance) are met

Qualifications

Role requirements.

Education and Qualifications:

Intermediate to advance Excel skills

Proficient in Microsoft Office Suite

Bachelor’s degree with a minimum of 3.0 GPA

Date of Graduation between May 2024 – May 2025

Preferred Majors: Risk Management, Business, Finance, Economics, Accounting, Liberal Arts

 Competencies:

Excellent written & verbal communication skills
Excellent presentation skills, analytically driven and detail oriented
Exceptional interpersonal skills

WTW Work Flex: At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. Visit our career site for more information: https://careers.wtwco.com/wtw-work-flex/

Recruiting tips: WTW specializes in preparing for the unknown. Here’s how to get ready for the big day: https://careers.wtwco.com/hints-and-tips/

EOE, including disability/vets

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