GBM director - LATAM

The role:

• Relatioship Management:
  • Ensure all GBM services and programs comply with local and international regulations.
  • Act as the main point of contact between WTW and GBM clients for strategic subjects, ensuring effective communication and prompt resolution of issues.
  • Promote GBM client satisfaction through exceptional service and customized solutions.

• Client Retention:
  • Implement retention strategies to ensure GBM clients remain satisfied and loyal.
  • Conduct regular account reviews to identify improvement opportunities and proactively address any issues affecting client satisfaction.
  • Develop and lead loyalty programs and engagement initiatives to reinforce retention.

• Portfolio Expansion to Other Countries:
  • Identify opportunities to expand current services into other countries in LATAM
  • Coordinate with GBM teams to ensure offered solutions are tailored to local needs and comply with global regulations.
  • Conduct market research and competitive analysis to understand EH&B dynamics in different countries.

• Monitoring and Reporting:
  • Track the performance of EH&B programs using relevant KPIs and metrics.
  • Prepare regular reports for senior management on account status, challenges and opportunities for improvement.
  • Provide continuous feedback on client needs and trends to support the development of new products and services.

• Project Management and Implementation:
  • Manage the implementation of new benefits programs, ensuring they are delivered on time.
  • Provide continuous feedback on client needs and trends to support the development of new products and services.

The requirements:

• Previous experience with Global Benefits;
• Fluency in English;
• Strong Communication, leadership & negotiation skills;
• Sensitivity to cultural differences and the ability to work effectively in diverse environments;
• Spanish is a plus;
• To be based in São Paulo - WTW's office is located in the south zone of São Paulo.

Equal opportunity for all candidates.