Health & Benefits Associate Director

Toronto, Ontario, Canada

Health & Benefits Associate Director

202403491

Toronto, Ontario, Canada

Full time

Closing on: Dec 31 2024

Description

As a Health & Benefits Client Service Associate Director, you lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth and selling of services to your existing and new clients. You will lead client service teams and foster relationships which add to your success. You demonstrate advanced skills and knowledge to drive client acquisition and strategic advisory services.

The Role

You will maintain and grow a book of clients and lead day-to-day management of complex clients with the following responsibilities:

Maintaining client satisfaction and expanding revenue for a block of business
Influencing key client decision makers by soliciting perspectives and addressing stated needs
Creating demand by aligning growth opportunities with clients’ and prospects’ needs/objectives
Generating and tracking of prospective new client business
Onboarding of new client business including scoping and contracting
Identifying client preferences, emerging market trends, best practices and patterns to understand client issues and implement solutions
Leading client teams on delivery; ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards and ongoing client financial management
Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention
Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management and implementation oversight, as needed
Supporting global benefit consultant team requirements and relationships
Building relationships internally and collaborating effectively on cross-functional teams
Finalizing and leading client presentations, in collaboration with client service and COE teams
Following and ensuring team members apply internal excellence and compliance requirements to all projects

Qualifications

The Requirements

8+ years’ experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor
Proven track record of creating, managing and expanding client relationships
Demonstrated expertise and business acumen that has driven client acquisition and expansion
Record of leading clients across a diverse book of business by identifying client preferences, trends and patterns and developing tailored, longer-term client strategies
Experience in leading the delivery of key services and results that drive client action and plan performance
Demonstrated strong negotiation and relationship management skills
Strong knowledge of vendors and vendor relationships
Polished and well developed oral and written communication skills
Flexibility and proven ability to identify and resolve issues
Excellent Microsoft Office skills, particularly in Excel and PowerPoint
Provincial Life and Health license required within 180 days of joining
CEBS designation, or health and welfare actuarial or underwriting training desired

  Equal Opportunity Employer

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