Implementation Manager -DC Pensions

The Role

The purpose of this role is to proactively lead the implementation of new clients into LifeSight within commercial expectations and contract commitments as well as manage business as usual projects instigated by our clients or product change.  

Role responsibilities on individual implementations start from attending the sales pitch meeting, supporting contract negotiations, working with clients and colleagues to agree implementation configuration specification, overseeing the transition of members into LifeSight, managing the initial relationship through the stabilisation period, followed by handing the client over to the client manager on an ongoing basis as part of business as usual service delivery. 

In addition to the onboarding of new clients, you will lead on projects for existing clients and product change, such as investment fund changes, membership changes, regulatory change scheme events, process improvements etc.

 The Requirements

Essential

• Proven track record of leading implementation projects
• Excellent project and risk management skills
• Good working knowledge of occupational DC pensions, pensions administration, DC investment strategies and the DC marketplace, ideally in the master trust environment
• Track record of building and maintaining client and internal relationships across complex multi discipline services
• High emotional intelligence
• Collaborative style, with excellent written and verbal communication skills
• Good stakeholder management skills and ability to negotiate
• Self-motivated and self-starter attitude and ability to work with ambiguity
• Firm commitment to Professional Excellence and delivering a high quality service
• Great team player, willing to “roll sleeves up” when necessary
• Broad understanding of product and operational aspects of a master trust like LifeSight
• Able to manage a large and diverse workload
• Good working knowledge of Microsoft Excel, Word, PowerPoint, Project

Desirable

• Experience of working with multiple stakeholders/partners and resolving issues in a matrix environment
• Ability to develop and challenge ideas to solve client/business needs
• Proven track record of client relationship management

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.