Research Analyst - Artificial Intelligence (AI) and Automation

The Business

Market and Client Insights (MCI) is a corporate function serving all WTW geographies, segments and corporate functions. Our mission is to provide research and insights regarding markets, clients, prospects, industries and competitors to drive revenue growth through more effective sales, marketing, and innovation. 

The team provides a range of services from information access and delivery (utilizing several 3rd-party research subscriptions and WTW proprietary research and data) to primary and secondary research for more complex requests requiring multiple sources and potentially multiple methodologies. Key deliverables include market assessments, company and industry profiles, competitor and competitive analyses, market trend reports, and prospect lists.

The role

We are looking for a proactive and analytical recent graduate or advanced student to join our team and contribute to our research, artificial intelligence (AI) and automation initiatives. This role is ideal for someone with a strong interest in applying data-driven approaches to solve business challenges and optimize operations and is eager to keep learning on the job.

Research

• Work closely with MCI colleagues to deliver insight in support of teams across WTW geographies and businesses. 
• Manage the end-to-end delivery of a range of insight projects, encompassing a range of research methods and synthesizing multiple sources as required. 
• Utilize strong research and analytical skills. 
• Collaborate with the entire MCI team to define, maintain, and execute research projects that align with business goals and objectives.
• Develop familiarity with WTW products, services, markets and client types.

Support implementation and management of artificial intelligence (AI) and automation tools and processes

• Act as a key research specialist working closely with leadership and other MCI colleagues to identify and assess research processes and outputs suitable for AI and automation implementation.
• Design and manage AI-driven tools and automated workflows to optimize data gathering and analysis, reporting, insights generation and streamline operations. Apply coding, machine learning, cloud technologies, and more to create scalable and efficient solutions.
• Contribute to trainings and development efforts to support the wider MCI team in the effective use of AI and automation tools.

The Requirements

• Bachelor’s degree or advanced student in Economics, Finance, Business Administration, or a related field.
• Strong research and analytical skills with demonstrated ability to analyze and visualize data to deliver compelling stories. Ability to collect, organize, and analyze data to extract meaningful insights.
• Experience programming in Python and SQL
• Proficient in Excel-based analysis for projects and reports (including macros and formulas).
• Hands-on experience successfully leveraging artificial intelligence and automation tools and platforms (e.g. Azure, Copilot Studio).
• Experience or coursework in data analysis, automation tools, process automation tools (e.g., RPA tools like Power Automate), data visualization (e.g. PowerBI) or related areas is a plus.
• Proactive, curious and resourceful, with a strong interest in leveraging data and technology for business insights.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and understandably.
• Ability to work within a multi-location team environment.
• Comfortable with problem-solving, learning independently, and connecting technical concepts to real-world applications.
• High level of attention to detail and focus on accuracy.

Equal Opportunity Employer