At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Our technology business is transitioning to operate around Product Stacks, each consisting of highly skilled engineering teams developing and operating one or more pioneering insurance products. Whilst the vision for our Technology suite is to move further towards SaaS solutions, our current estate is a mix of SaaS and on-premise software.
The Role
As a Stack Product Leader you will be a senior member of the Product Stack team. You will collaborate with the Stack Global Proposition Leader(s), Stack Engineering Leader and Stack Solution Architects, but will ultimately be responsible for:
• Defining the roadmap for how the market requirements will be delivered by the solutions within the product stack and how we move to a common SaaS architecture, balancing short and long-term requirements of products and the overall on-going ‘health’ of the product stack.
• Facilitating the solution design / architecture of the Product Stack, balancing functional and non-functional requirements
• Managing product life cycles from conceptualisation through to retirement
• Owning the cost of delivering and operating the Stack to ensure the Stack is commercially viable, and feed this into the commercial proposition and price lists
• Defining and managing the KPIs, SLAs and other key metrics for the Stack
• Driving collaboration across the Product Stack and broader ICT functions to ensure the vision for the product is met
• Identifying required Product Stack development needs and maintaining prioritised product development roadmap and development backlogs
• Providing effective operational and delivery risk management across Product Stack
• Ensuring products are well serviced, supported and perform within client expectations (including SLAs).
• Line managing and functionally managing product TPLs (Technical Product Leads) and insurance SMEs
• Allocating budgeted resources to allow effective delivery of prioritised Product Stack roadmaps
• Managing the Product Stack budget to ensure cost-effective utilisation of all available resources, within budget
• Developing and operating all Product Stack products, to agreed timescales, scope and quality (including security and service level objectives)
• Monitoring the market and ensuring product features remain competitive across the Product Stack
You will also collaborate with other ICT Leads to:
• Develop and communicate the global strategy for profitable growth and ensure alignment with market needs.
• Work with the Proposition Steering Group periodically to review allocation of investment across Product Stacks
The Requirements
The essential skills/experience for this position are:
• Proven experience in senior strategic product roles, preferably within a SaaS environment.
• Experience fostering and coaching cross team collaboration across both technology and product disciplines.
• Successful track record influencing and earning the respect of high-calibre product and technical specialists.
• Excellent written and verbal communication skills, with the ability to adjust interaction and message to different levels across different disciplines.
• Experience in managing budgets and resource allocation.
• Enthusiastic, motivational, decisive, collaborative, always looking to improve the ways of working.
• Strong work ethic: proactive, tenacious, organised, hard-working and working fast across multiple tasks.
• Strong academic qualifications, likely to have a first or upper-second class degree or equivalent in a numerate subject (sciences, engineering, mathematics).
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
(ICT_TECH P_2025_02)
