Client Servicing Manager

The Role

• Build and maintain strong, long-term client relationships.
• Serve as the primary point of contact for clients and address their inquiries, concerns, and feedback in a timely manner.
• Understand clients' needs and objectives and align internal resources to meet them effectively.
• Develop and implement strategies to improve client satisfaction and retention.
• Coordinate with internal departments to ensure the seamless delivery of services and solutions.
• Prepare and deliver regular reports to clients, updating them on progress and performance.
• Identify opportunities for upselling or cross-selling additional products/services to clients.
• Monitor and analyze client feedback to make data-driven improvements.
• Stay updated on industry trends and best practices to provide value-added services.

Requirements 

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in client servicing, account management, or a similar role.
• Strong communication and interpersonal skills with a client-first approach.
• Exceptional problem-solving and conflict-resolution abilities.
• Proficiency in project management and client relationship management (CRM) tools.
• Ability to multitask and thrive in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Customer-focused approach.
• Ability to handle high-pressure situations and manage multiple priorities.
• Team leadership and collaboration skills.
• Customer-focused approach.
• Ability to handle high-pressure situations and manage multiple priorities.
• Team leadership and collaboration skills.

Benefits

Medical and Life Insurance 

Application Process

• Stage 1: Online application and recruiter review 
• Stage 2: Interview with hiring manager and team
• Stage 3: Offer and onboarding.

We are committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

WTW is an equal opportunity employer.