Description

The Role

Build and maintain strong, long-term client relationships.
Serve as the primary point of contact for clients and address their inquiries, concerns, and feedback in a timely manner.
Understand clients' needs and objectives and align internal resources to meet them effectively.
Develop and implement strategies to improve client satisfaction and retention.
Coordinate with internal departments to ensure the seamless delivery of services and solutions.
Prepare and deliver regular reports to clients, updating them on progress and performance.
Identify opportunities for upselling or cross-selling additional products/services to clients.
Monitor and analyze client feedback to make data-driven improvements.
Stay updated on industry trends and best practices to provide value-added services.

Qualifications

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in client servicing, account management, or a similar role.
Strong communication and interpersonal skills with a client-first approach.
Exceptional problem-solving and conflict-resolution abilities.
Proficiency in project management and client relationship management (CRM) tools.
Ability to multitask and thrive in a fast-paced environment.
Detail-oriented with strong organizational skills.
Customer-focused approach.
Ability to handle high-pressure situations and manage multiple priorities.
Team leadership and collaboration skills.
Customer-focused approach.
Ability to handle high-pressure situations and manage multiple priorities.
Team leadership and collaboration skills.

Benefits

Medical and Life Insurance

Application Process

Stage 1: Online application and recruiter review
Stage 2: Interview with hiring manager and team
Stage 3: Offer and onboarding.

We are committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

WTW is an equal opportunity employer.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Client Servicing Manager