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Director – Placement Specialist Team Lead
Director – Placement Specialist Team Lead
JOB SNAPSHOT
Service Management Catalog Owner*
Taguig, PH
The Role
The Service Catalog Owner is a key role within an organization responsible for the overall management, development, and strategic alignment of the service catalog. This role involves working closely with various stakeholders, including IT teams, business units, and senior management, to ensure that the service catalog meets the organization’s goals and effectively supports service delivery. The Service Catalog Owner is instrumental in ensuring that the service catalog is a valuable resource for the organization, contributing to effective service delivery, and supporting overall business objectives. This role requires a combination of strategic thinking, effective communication, and a deep understanding of both business and IT processes.
Strategic Planning:
- Aligning the service catalog with the organization’s overall business and IT strategy.
- Collaborating with senior management to understand business objectives and ensuring that services in the catalog support those objectives.
Service Portfolio Management:
- Overseeing the entire service portfolio to ensure that it aligns with business needs.
- Evaluating and prioritizing services based on their strategic importance and impact on the organization.
Service Definition and Design:
- Leading the process of defining and designing new services or modifying existing ones.
- Ensuring that services are well-documented, clearly defined, and meet the quality standards set by the organization.
Stakeholder Engagement:
- Collaborating with various stakeholders, including IT teams, business units, and end-users, to gather requirements and feedback.
- Conducting regular meetings with stakeholders to discuss the service catalog’s evolution and improvements.
Service Level Management:
- Collaborating with Service Level Management teams to define and manage service levels, including service availability, response times, and performance metrics.
Governance and Compliance:
- Establishing governance processes to ensure that the service catalog is managed in accordance with organizational policies and industry standards.
- Ensuring compliance with regulatory requirements related to service delivery and catalog management.
Continuous Improvement:
- Implementing a continuous improvement framework for the service catalog, regularly reviewing and updating services to meet changing business needs.
- Monitoring industry best practices and emerging trends to enhance the service catalog’s effectiveness.
Communication and Training:
- Communicating changes, updates, and improvements to the service catalog to relevant stakeholders.
- Providing training and support to end-users, ensuring they understand how to use the service catalog effectively.
Integration with ITSM Processes:
- Collaborating with IT Service Management (ITSM) processes to ensure seamless integration of the service catalog with other service management activities.
Vendor Management:
- Managing relationships with external vendors or service providers whose offerings are part of the service catalog.
Quality Assurance:
- Ensuring the accuracy and completeness of information in the service catalog.
- Conducting audits and quality checks to verify that the services listed in the catalog match the actual services provided.
The Requirements
- Bachelor’s degree in IT, Business Management, or a related field.
- Proven experience in service catalog management and ServiceNow.
- Knowledge of IT service management (ITSM) frameworks, such as ITIL.
- Strong understanding of business processes and service delivery.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Analytical and problem-solving skills.
- Familiarity with service catalog tools and technologies.
Preferred Skills:
- ITIL certification.
- Project management skills.
- Experience with service catalog automation tools.
- Knowledge of cloud services and technologies.
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
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Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
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Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
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