To stay informed about new openings: Join our talent community
Client Service Executive
Client Service Executive
JOB SNAPSHOT
Business Analyst/Product Designer
Taguig, PH
We are seeking a Senior Business Analyst / Designer with a passion for product design to assist in the development of interactive web and mobile applications as part of our dynamic Fintech solutions team.
Every project is different and brings its own set of challenges. Expect to be working on a roster of brand name clients from around the globe including Asia, Australia, Western Europe, Great Britain, and the US.
This is a broad role that combines Design and BA requirements. The role will have a key focus on working as part of our product design team to create and finalise designs based on client concepts. The role will also assist in documenting requirements, developing designs and specifications for hand-off to our Agile development teams as well as working with the development team to ensure tasks are implemented correctly. You will also be involved in QA testing of requirements so will get to ensure the outcomes from your requirements meet clients’ needs.
You will be collaborative in nature and ready to support the junior team members in our “flat-structured” development environment. You will need to be comfortable working within a Agile software development environment and be flexible enough to adapt to changing conditions and approaches.
Candidates will need to thrive on preparing detailed specifications and designs, have excellent written and verbal communication skills and be able to see the client perspective in the delivery of quality solutions.
This is a wonderful opportunity, with flexible work arrangements, for a Senior Business Analyst / Designer who’s ready to take on the next challenge in their career and join a thoughtful, caring and creative team. We warmly encourage applicants of any age, gender, sexuality and cultural background to apply.
The Role
Requirements scoping
- Assist in organising and participate in requirements gathering workshops
- Document business and functional solution requirements
- Coordinate with technical experts to establish technical product requirements
- Provide input and assist in the defining of user stories and development tasks
- Collaborate on defining testing strategies and plans
- Create testing requirements for user stories and development tasks
New product design
- Develop detailed UI/ UX product designs and workflows based on client concepts
- Work with the Product Manager to ensure client requirements are met
- Create and implement design systems
- Modify and revise existing designs and content based on stakeholder feedback
- Draft and edit wireframes as needed
- Develop design concepts into functional prototypes
- Plan, organise and coordinate user testing sessions
- Document user testing results
- Share results with stakeholders and agree updates to be made
- Maintain and advance the design system
- Maintain a re-usable components design library and specifications
- Coordinate with third party vendors to ensure accurate communication and efficiency in the design phase
Support product development
- Collaborate with Product Owners, Product Managers other BAs and designers to ensure developed tasks are aligned with client requirements
- Coordinate task preparation for development, including input from design, retirement actuaries, development, QA and PM
- Provide input into and assist in the documenting of User Stories and development tasks
- Ownership for the creation of testing requirements for Use Stories and development tasks
- Undertake functional testing and provide QA signoff that developed tasks meet client requirements
- Provide design support to the development team implementing the designs
- Manage User Acceptance Test execution and approval
- Take ownership of QA testing and UAT deliverables and signoffs
Quality and efficiency
- Proof-read wireframes and designs to ensure consistency and accuracy
- Contribute to streamlining the graphic design function, including leveraging re-usable components design, as appropriate
- Work with QA team to ensure the designs are followed to a high standard
- Promote good collaboration in the team by assisting in solutioning, identifying risks, and resolving impediments/issues/defects.
- Make recommendations on process improvements
- Support building the design Community of Practice within Outsourcing GB and WTW to support wider adoption of design-thinking framework for innovation and achieving target customer/member outcome.
Marketing
- Assist in developing marketing materials and undertaking marketing campaigns
The Requirements
- Strong attention to detail
- Enjoyment of detail-oriented tasks and requirements specifications
- UI/ UX design experience and commitment to furtherdevelop design skills
- FIGMA design skills or willingness to learn FIGMA design software
- Commitment to develop appropriate documentation
- Committed to producing high quality results within strict deadlines
- Must have a strong work ethic and be a flexible, fast learner/self-starter with a willingness/ability to acquire new skills and work on projects outside immediate area of expertise
- Strong analytical skills, with the ability to decompose problems and/or processes into logical parts
- Strong communication skills, and with ability to tailor communication style and medium to the audience
- Proficient Business Analysis skills, including User story creation, user test preparation and management
- Ability to work independently, as well as part of a team
- Ability to work in a fast-paced environment
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.