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JOB SNAPSHOT
Aerospace Claims Handler
Ipswich, GB
The Role
Operational Delivery – Client Responsibility
Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
- Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
- Providing guidance at First Notification of Loss to colleagues responsible for claims processing
- Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate
- Ad hoc technical & service support to processing colleagues and client
- Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required.
- Where appropriate, provide input on corrective action required to meet or exceed client expectation
- Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt)
- Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings)
- Understand the client’s business and their requirements (operational and other)
- Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
- Contribution to a continual improvement culture
- Provide input to and reference the Willis Quality Index, as appropriate and required
Operational Delivery – Claims Handling Responsibility
Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through;
- Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate – working with processing colleagues in delivery
- Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates
- Work with the Claims Managers to ensure timely delivery of Key Client Outcomes
- Work with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes
- Communicate effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay
- Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge
- Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information
- Ensure the secure, efficient and auditable handling of client monies
- Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
Other
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.
The Requirements
- GCSEs English and Mathematics
- Preferably working towards the CII qualification
- Preferably educated to A level standard or relevant industry experience
Skills
- Good communication skills
- Attention to detail
- Ability to organise and prioritise
- Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others
- Ability to build strong working relationships
- Good time management skills
Knowledge/Experience
- Working with established processes
- Industry Compliance Awareness
Required Mindset And Behaviours
- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmThere are no upcoming events at this time.