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Call Centre Representative, Pension Administration
Call Centre Representative, Pension Administration
JOB SNAPSHOT
Account Specialist, Health & Benefits
Colorado, United States
The Account Specialist, Health & Benefits plays a critical role within and in support of the client management team, which provides healthcare and group benefits solutions encompassing plan design, vendor evaluation and management, as well as conducting benefits meetings for our clients’ employees. The colleague collaborates with Account Managers, Account Executives and Producers to meet client needs while maintaining top tier customer service. Career growth opportunities exist within the team while working in a hybrid environment (mostly work from home with periodic meetings in the office and with clients around Colorado).
The Role
- Assist colleagues in the management of the annual lifecycle of employee benefits for clients
- Work with the Account Managers, Account Executives and Producers to meet client needs, including:
- Strategy: reviewing clients’ benefit options
- Updating benefit guides
- Answer client questions
- Address escalated member benefit issues
- Work with vendors to solve employer and employee benefits issues
- Organize and participate in employee meetings (open enrollment, benefits fairs, etc.)
- Assist with RFPs for clients
- Help new clients through the onboarding process
- Assist colleagues with maintaining clients’ insurance policies
- Ensure the internal compliance process is being followed and documented
- Opportunity to advance through career path: Account Manager, Account Executive, Producer
The Requirements
- 2-5 years of professional experience, ideally in health insurance
- Intermediate to advanced skills in Microsoft Office products, especially Word, PowerPoint and SharePoint
- Home office space with high-speed internet
- Leadership – applies judgement, motivates other individuals, promotes teamwork
- Relationship Management and customer focus – collaborates to serve clients and help resolve conflicts
- Ability to effectively engage with carriers and clients to maintain renewal terms and existing business
- Strong verbal and written communication skills
- Problem solving abilities, including critical thinking and adaptability
- Project management skills, including attention to detail, organizational skills, prioritization and time management
- Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current licensing status.
- This position services public/governmental entities throughout the State of Colorado. Therefore, the successful candidate will reside within Colorado.
EOE, including disability/vets
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.
Compensation
The base salary compensation range being offered for this role is $63,000-$70,000 USD per year.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
Colorado, United States
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Fall 2024 UBS@UCLA Consulting Night
September 30 @ 7:00 pm - 9:00 pmFall 2024 School of Business Career Fair
October 1 @ 10:00 am - 4:00 pmNorthwestern Career Advancement in Person Career Fair
October 1 @ 12:00 pm - 4:00 pmNorthwestern Career Advancement In Person Career Fair (Fall 2024)
October 1 @ 12:00 pm - 4:00 pmFall Actuarial Career Fair
October 2 @ 1:00 pm - 4:00 pmUGA Risk Management and Insurance Careers Day Fall 2024
October 2 @ 3:30 pm - 6:30 pmFall 2024 In-Person All Majors Career Fair
October 3 @ 11:00 am - 4:00 pmMaryville University Actuarial, Data, Computer Sciences, and Data Analytics Career Fair 2024
October 3 @ 11:00 am - 4:00 pmGreenberg School of Risk Management Fall 2024 Job and Internship Career Fair
October 8 @ 11:00 am - 2:00 pmMSU Diversity, Equity, Inclusion, and Belonging Career Fair
October 10 @ 3:00 pm - 9:00 pmUniversité Concordia Career Fair
October 11 @ 10:00 am - 3:00 pmFall 2024 UBS@UCLA Consulting Night
September 30 @ 7:00 pm - 9:00 pmFall 2024 School of Business Career Fair
October 1 @ 10:00 am - 4:00 pmNorthwestern Career Advancement in Person Career Fair
October 1 @ 12:00 pm - 4:00 pmNorthwestern Career Advancement In Person Career Fair (Fall 2024)
October 1 @ 12:00 pm - 4:00 pmFall Actuarial Career Fair
October 2 @ 1:00 pm - 4:00 pmUGA Risk Management and Insurance Careers Day Fall 2024
October 2 @ 3:30 pm - 6:30 pmFall 2024 In-Person All Majors Career Fair
October 3 @ 11:00 am - 4:00 pmMaryville University Actuarial, Data, Computer Sciences, and Data Analytics Career Fair 2024
October 3 @ 11:00 am - 4:00 pmGreenberg School of Risk Management Fall 2024 Job and Internship Career Fair
October 8 @ 11:00 am - 2:00 pmMSU Diversity, Equity, Inclusion, and Belonging Career Fair
October 10 @ 3:00 pm - 9:00 pmUniversité Concordia Career Fair
October 11 @ 10:00 am - 3:00 pmThere are no upcoming events at this time.
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