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Client Advocate Financial Institutions & Professional Services
Client Advocate Financial Institutions & Professional Services
Associate Client Advocate
Pennsylvania, United States
The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development, and execution at the insurance program level in conjunction with a Producer, GCA, or CA in a Industry Vertical or Geography Division.
The Associate Client Advocate owns client service activities and client engagement of those activities through daily coordination of WTW resources (GSD). They are the primary point of contact for providing all service, escalation, and placement in order to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.
The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, and assist and respond to defensive RPFs and attend oral presentations where required.
As an ACA you are expected to have:
As an ACA you have the potential to serve as a mentor, or a partner/ team member or a Team Lead.
The Role
The Responsibilities
Pennsylvania, United States
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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