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SEA Employer Brand Specialist
SEA Employer Brand Specialist
JOB SNAPSHOT
Health & Benefits Client Service Associate Director
Toronto, CA
As a Health & Benefits Client Service Associate Director, you lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth and selling of services to your existing and new clients. You will lead client service teams and foster relationships which add to your success. You demonstrate advanced skills and knowledge to drive client acquisition and strategic advisory services.
The Role
You will maintain and grow a book of clients and lead day-to-day management of complex clients with the following responsibilities:
- Maintaining client satisfaction and expanding revenue for a block of business
- Influencing key client decision makers by soliciting perspectives and addressing stated needs
- Creating demand by aligning growth opportunities with clients’ and prospects’ needs/objectives
- Generating and tracking of prospective new client business
- Onboarding of new client business including scoping and contracting
- Identifying client preferences, emerging market trends, best practices and patterns to understand client issues and implement solutions
- Leading client teams on delivery; ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards and ongoing client financial management
- Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention
- Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management and implementation oversight, as needed
- Supporting global benefit consultant team requirements and relationships
- Building relationships internally and collaborating effectively on cross-functional teams
- Finalizing and leading client presentations, in collaboration with client service and COE teams
- Following and ensuring team members apply internal excellence and compliance requirements to all projects
The Requirements
- 8+ years’ experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor
- Proven track record of creating, managing and expanding client relationships
- Demonstrated expertise and business acumen that has driven client acquisition and expansion
- Record of leading clients across a diverse book of business by identifying client preferences, trends and patterns and developing tailored, longer-term client strategies
- Experience in leading the delivery of key services and results that drive client action and plan performance
- Demonstrated strong negotiation and relationship management skills
- Strong knowledge of vendors and vendor relationships
- Polished and well developed oral and written communication skills
- Flexibility and proven ability to identify and resolve issues
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Provincial Life and Health license required within 180 days of joining
- CEBS designation, or health and welfare actuarial or underwriting training desired
Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
2024 Fall Job & Internship Fair
September 23 @ 12:00 pm - 4:00 pmFall 2024 Career & Internship Expo
September 24 @ 10:00 am - 3:00 pm2024 Fall Career Fair: September 25 & 26
September 25 @ 11:00 am - 4:00 pmUniversity of Illinois Actuarial Science Club Meet the Firms 2024
September 25 @ 6:00 pm - 9:00 pmActuarial Science Career Fair
September 26 @ 11:00 am - 4:00 pmFall Career & Internship Expo 2024
September 26 @ 12:00 pm - 4:00 pmRisk and Insurance Career Fair Fall 2024
September 26 @ 4:30 pm - 7:45 pmFall 2024 Virtual Undergraduate Job & Internship Fair registration
September 27 @ 12:00 pm - 4:00 pmFall 2024 UBS@UCLA Consulting Night
September 30 @ 7:00 pm - 9:00 pmFall 2024 School of Business Career Fair
October 1 @ 10:00 am - 4:00 pmNorthwestern Career Advancement in Person Career Fair
October 1 @ 12:00 pm - 4:00 pmNorthwestern Career Advancement In Person Career Fair (Fall 2024)
October 1 @ 12:00 pm - 4:00 pmFall Actuarial Career Fair
October 2 @ 1:00 pm - 4:00 pmUGA Risk Management and Insurance Careers Day Fall 2024
October 2 @ 3:30 pm - 6:30 pmMaryville University Actuarial, Data, Computer Sciences, and Data Analytics Career Fair 2024
October 3 @ 11:00 am - 4:00 pmFall 2024 In-Person All Majors Career Fair
October 3 @ 11:00 am - 4:00 pmGreenberg School of Risk Management Fall 2024 Job and Internship Career Fair
October 8 @ 11:00 am - 2:00 pmMSU Diversity, Equity, Inclusion, and Belonging Career Fair
October 10 @ 3:00 pm - 9:00 pmUniversité Concordia Career Fair
October 11 @ 10:00 am - 3:00 pm2024 Fall Job & Internship Fair
September 23 @ 12:00 pm - 4:00 pmFall 2024 Career & Internship Expo
September 24 @ 10:00 am - 3:00 pm2024 Fall Career Fair: September 25 & 26
September 25 @ 11:00 am - 4:00 pmUniversity of Illinois Actuarial Science Club Meet the Firms 2024
September 25 @ 6:00 pm - 9:00 pmActuarial Science Career Fair
September 26 @ 11:00 am - 4:00 pmFall Career & Internship Expo 2024
September 26 @ 12:00 pm - 4:00 pmRisk and Insurance Career Fair Fall 2024
September 26 @ 4:30 pm - 7:45 pmFall 2024 Virtual Undergraduate Job & Internship Fair registration
September 27 @ 12:00 pm - 4:00 pmFall 2024 UBS@UCLA Consulting Night
September 30 @ 7:00 pm - 9:00 pmFall 2024 School of Business Career Fair
October 1 @ 10:00 am - 4:00 pmNorthwestern Career Advancement in Person Career Fair
October 1 @ 12:00 pm - 4:00 pmNorthwestern Career Advancement In Person Career Fair (Fall 2024)
October 1 @ 12:00 pm - 4:00 pmFall Actuarial Career Fair
October 2 @ 1:00 pm - 4:00 pmUGA Risk Management and Insurance Careers Day Fall 2024
October 2 @ 3:30 pm - 6:30 pmMaryville University Actuarial, Data, Computer Sciences, and Data Analytics Career Fair 2024
October 3 @ 11:00 am - 4:00 pmFall 2024 In-Person All Majors Career Fair
October 3 @ 11:00 am - 4:00 pmGreenberg School of Risk Management Fall 2024 Job and Internship Career Fair
October 8 @ 11:00 am - 2:00 pmMSU Diversity, Equity, Inclusion, and Belonging Career Fair
October 10 @ 3:00 pm - 9:00 pmUniversité Concordia Career Fair
October 11 @ 10:00 am - 3:00 pmThere are no upcoming events at this time.
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