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    Exchange Administrator

    Philippines

    Exchange Administrator

    • 202408094
    • Philippines
    • Full time
    • Closing on: Mar 6 2025
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    Description

    The Role

    • Working in a BAU service team, dealing with L2 service tickets and incidents concerning Microsoft Exchange.
    • User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
    • Maintaining Exchange Online and limited Exchange On-Prem servers.
    • Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
    • Assist our Exchange technical leads and senior engineers on projects as required.
    • Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
    • Assist in developing internal knowledge base and training materials.
    • Perform other duties as assigned.

    Qualifications

    The Requirements

    • Minimum 2 years' experience working in Exchange Online, on-premises Exchange, and hybrid environments
    • Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.
    • Knowledge of PowerShell for management of M365 services.
    • Experience with patch and configuration management.
    • Experience with configuration of Exchange policies, SMTP relay, and mail routing.
    • Experience with ticket management systems such as ServiceNow.
    • Knowledge of PowerBI to present data an advantage.
    • Strong written and oral communication with the ability to provide training to end users.
    • Amenable to work in Rotating Shift

    Equal Employment Opportunity

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     I confirm that I have read the Data Protection Policy and understand how my personal data will be used and stored.  I grant permission to WTW to use the personal data that I submit for the purposes described. 

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    Unsolicited Contact

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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