Business Support Specialist, Health & Benefits

Assist in managing a small portfolio of employee benefits products under guidance from senior team members.

Support monitoring of Insurer’s claim services to ensure client satisfaction.

Respond to basic client inquiries regarding benefits, claims status, and policy clarifications.

Provide initial guidance to clients on claim processes and escalate complex disputes to senior staff.

Coordinate with internal teams and external providers (Insurers, TPAs, medical providers) for smooth service delivery.

Prepare simple reports and summaries for management review.

Collaborate with Account Managers and Brokers to resolve routine coverage questions.

Assist in updating internal documents and supporting seminars or handbook preparation.

Maintain professional communication with stakeholders and ensure timely follow-up on assigned tasks.