Description

Assist in managing a small portfolio of employee benefits products under guidance from senior team members.
Support monitoring of Insurer’s claim services to ensure client satisfaction.
Respond to basic client inquiries regarding benefits, claims status, and policy clarifications.
Provide initial guidance to clients on claim processes and escalate complex disputes to senior staff.
Coordinate with internal teams and external providers (Insurers, TPAs, medical providers) for smooth service delivery.
Prepare simple reports and summaries for management review.
Collaborate with Account Managers and Brokers to resolve routine coverage questions.
Assist in updating internal documents and supporting seminars or handbook preparation.
Maintain professional communication with stakeholders and ensure timely follow-up on assigned tasks.
Perform other administrative or support tasks as assigned.

Qualifications

University degree
English & Vietnamese Fluency
Extensive knowledge of insurance-related policies and legislations, at least 2 year of experience of handling healthcare claim
Excellent conflict resolution skills
Strong written communication skills
Proactive and autonomous
Long-term commitment
Good communication, time management and problem-solving skills
Client-oriented, innovative and critical sense
Be able to work under high pressure

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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Business Support Specialist, Health & Benefits