Gestor/a de Prestaciones

Madrid, Community of Madrid, Spain

Gestor/a de Prestaciones

202407610

Madrid, Community of Madrid, Spain

Full time

Closing on: Jan 31 2025

Description

Buscamos candidatos que tengan la habilidad de poder realizar múltiples tareas de forma rápida y eficaz, que además disfruten del trabajo en equipo para la consecución de los objetivos. Amplia capacidad comunicativa y empatía con el cliente tanto interno como externo.

Recepción y atención de llamadas relativas a todos los procesos llevados a cabo en Retirement
Informar y asesorar al interlocutor
Seguimiento y archivo en el gestor documental de contratos de servicio y de la documentación recibida de clientes.
Gestión de altas y seguimiento de prejubilados
Registrar y grabar información de prestaciones de ahorro
Verificar y proveer de documentación necesaria para la gestión de prestaciones al asegurador.
Gestionar la liquidación de las prestaciones comprobando que la liquidación y fiscalidad aplicada es la correcta.
Envío de encuestas de satisfacción a clientes y perceptores para asegurar la alta calidad del servicio en los procesos de envío de la documentación contractual a los clientes y en la gestión de prestaciones de ahorro.
Colaborar en el correcto desempeño de los procesos de Compliance conforme a nuestras guidelines de Excellence.
Apoyar al equipo técnico y de ventas tanto en procesos informativos a clientes y perceptores como en campañas comerciales.
Preparación de documentos e informes, incluyendo formatos y gráficos, en MS Excel y MS Power Point. Emisión de e-mails y correspondencia masiva en MS Word dirigida a clientes y perceptores.

Qualifications

Requerimientos:

Titulación Media, FP Administración y Finanzas (No descartable otras titulaciones diferentes o superiores)
Experiencia en funciones administrativas y bases de datos
Valorable conocimientos de Seguridad Social
Nivel avanzado de Microsoft office (MS Word, Power Point, Excel)
Orientación a la atención al cliente. Concentración en la Calidad.
Buena comunicación verbal, escucha activa.
Análisis de la información, iniciativa y gestión administrativa.
Resolutivo en conversación telefónica
Habilidad para trabajar bajo presión y resolución de problemas
Nivel de inglés (hablado y escrito) – C1 (No descartable un nivel inferior)

WTW an Equal Opportunity Employer

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